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Orders normally dispatch within 2–3 business days after payment confirmation. Delivery then usually takes 20–45 calendar days after dispatch. Processing time is separate from the transit estimate.

Standard shipping is free when your merchandise subtotal after discounts is more than US$30. For US$30 or less, the shipping charge is shown at checkout. Applicable taxes, VAT, duties, and customs charges are included in the price or covered by us, so no additional tax or customs payment is required beyond the checkout total.

After your order has shipped, email maximencili@outlook.com with your order number and the email address used at checkout. We will provide the available tracking information.

You may request a free return within 30 calendar days after delivery. We provide prepaid return instructions and charge no restocking fee. Once issued, refunds usually appear on the original payment method within 3–7 business days, depending on the payment provider. Applicable statutory refund deadlines remain protected.

Email maximencili@outlook.com with your order details and a description of the problem. For lost parcels, we offer a free replacement or a refund if you prefer. For damaged, incorrect, or incomplete goods, we arrange an appropriate remedy and cover necessary shipping costs. Photographs are helpful if reasonably available.