Shipping policy

Last updated: November 11, 2026

This policy describes delivery arrangements for purchases from ferbmvixo at https://ferbmvixo.shop.

Delivery availability and charges

We serve supported delivery addresses in the United States and United Kingdom. Available destinations and any restrictions are shown before payment.

The threshold is based on goods only. Any equivalent threshold for another currency is disclosed before the order is placed.

Processing and transit

Orders are normally prepared and dispatched within 2–3 business days after payment confirmation. Business days are Monday through Friday, excluding US public holidays.

After dispatch, estimated delivery takes 20–45 calendar days. Processing time is additional to this transit estimate.

Where a delivery period exceeding the statutory default requires agreement, we will clearly present that period and obtain the required agreement before purchase. UK distance-selling guidance

Unexpected delays

If we cannot dispatch within the stated period, we will notify you, provide a revised estimate, and explain your cancellation and prompt-refund options. We will obtain consent to further delay where required; otherwise, we will cancel and refund the affected order as required by law. FTC shipping guidance

If the delivery estimate has passed, contact us for assistance. Carrier investigations do not extend mandatory refund or delivery-remedy deadlines.

Tracking your parcel

After dispatch, email maximencili@outlook.com with your order number and checkout email address to request the tracking number and available carrier information.

Tracking may take time to update after a carrier receives the parcel.

Taxes and customs

Applicable sales taxes, VAT, import duties, and necessary customs charges are included in the price or covered by us. You do not need to pay additional tax or customs charges beyond the checkout total.

If a carrier or customs agent requests payment, contact maximencili@outlook.com with the notice so we can arrange payment or reimbursement.

Lost or damaged shipments

If a parcel is lost in transit, we will arrange a free replacement. You may instead choose a refund, and we will refund if a replacement is unavailable.

A delivery scan does not automatically prevent a missing-parcel claim. Contact us if the parcel cannot be located so we can investigate the circumstances and provide an appropriate remedy.

For goods arriving damaged, incorrect, or incomplete, describe the issue and provide photographs if reasonably available. We cover shipping necessary to resolve these problems.

Address changes and delivery errors

Review your delivery address before payment. Contact us immediately if it needs correction; we will try to update it before dispatch.

If customer-supplied address errors create additional redelivery costs, we will explain any reasonable proposed charge and obtain agreement before proceeding. We cover costs arising from our own shipping errors.

Shipping support: maximencili@outlook.com