Refund policy
Last updated: November 11, 2026
At ferbmvixo, we offer a 30-day free return service for purchases made through https://ferbmvixo.shop. This store is operated by JUANITAANN LLC.
Our 30-day return service
You may request a return within 30 calendar days after your order is delivered, including if you change your mind.
Email maximencili@outlook.com with your order number, the email address used at checkout, and the items you wish to return. A reason is optional for change-of-mind returns.
We will provide return instructions and a prepaid return label or another return method paid for by us. Please send the goods within 14 days after receiving those instructions and retain proof of shipment. Contacting us helps ensure correct routing; it does not make a statutory cancellation subject to our approval.
Condition of returned goods
Please return the item with its accessories and use packaging that protects it during transit. Include the original packaging where reasonably available.
You may unpack and reasonably inspect the goods. Missing original packaging alone does not remove your statutory rights. Damage caused by misuse or handling beyond reasonable inspection may affect eligibility under our voluntary return service, subject to applicable law.
We do not charge return shipping, restocking fees, or return handling fees.
Damaged, incorrect, or defective items
If your order arrives damaged, contains the wrong item, or is incomplete or defective, contact us at maximencili@outlook.com. Describe the problem and provide photographs if reasonably available.
We will arrange an appropriate remedy, such as repair, replacement, or refund, according to the circumstances and your legal rights. We cover shipping required to resolve our error or a product defect. The 30-day voluntary return period does not limit statutory claims.
Refund amount and payment method
For a full-order return under this policy, we refund the price paid for the returned goods and the original standard delivery charge, if any. For partial returns, we refund the returned goods and any delivery charges refundable by law.
If your original order qualified for free shipping, we will not deduct a new shipping charge because a partial return reduces the retained order value below US$30.
Refunds are made to the original payment method unless another method is agreed and legally permitted. We review returns and issue refunds promptly after receiving the goods or the required evidence of return, as applicable.
Funds usually appear within 3–7 business days after the refund is issued. Your bank or payment provider controls the final posting time. Contact us if the refund has not appeared after seven business days. Mandatory refund deadlines take priority over these estimates.
Order cancellation and exchanges
Contact us as soon as possible to request cancellation before dispatch. If an order has already shipped, applicable cancellation and return rights remain available.
For exchanges, contact us to check availability and arrange the return and replacement.
Additional rights for UK consumers
For eligible distance purchases, UK consumers may cancel without giving a reason within 14 days after delivery, then return the goods within another 14 days. We refund without undue delay. Unless we offer collection, we may withhold the refund until we receive the goods or evidence of return, whichever comes first, and refund within 14 days of that event. If we offer collection, the applicable deadline is generally 14 days after cancellation. Standard outbound delivery is refundable; an optional premium delivery supplement need not be refunded unless required by law. A lawful deduction may apply for handling beyond what is necessary to inspect the goods. Our free 30-day service is additional to statutory rights. UK returns guidance
You may use this optional cancellation notice:
To: ferbmvixo, maximencili@outlook.com
I give notice that I cancel my purchase of:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature, only if submitted on paper:
Contact and correspondence
JUANITAANN LLC
394 Mountain View Ave
San Rafael, CA [ZIP code — complete before publication]
United States
Email: maximencili@outlook.com
Please obtain return instructions before sending goods. The correspondence address is not automatically the correct return destination.